How can we help?
Professional support for professional teams. We're here to ensure Refinely works perfectly within your Jira ecosystem.
1. Support Channels
2. Service Level Agreement (SLA)
We are committed to providing timely and effective support to all Refinely users. Our standard SLA for the Atlassian Marketplace includes:
Standard Response Time
Within 24 hours for all technical inquiries (business days).
Critical Issues
Expedited review for critical system outages or data risks.
* Please note that response times are measured in business days. Complexity of the issue may affect final resolution time.
3. Support Hours
Standard Operating Times
Business Days
Monday — Friday
Availability
09:00 — 17:00 Central European Time (CET)
4. Documentation & FAQs
Often, the fastest way to resolve an issue is through our self-service documentation. We maintain a comprehensive guide covering installation, configuration, and advanced usage.
Security & Privacy Support
For security disclosure, data deletion requests, or privacy inquiries, please contact our security team directly. Priority is given to security-related reports.
Email Security Team